Where we deliver
Our principal shipping area is the European Union. Enquiries from other destinations are welcome, but we confirm whether export and delivery are possible on a case-by-case basis before offering a transaction.
Shipping quotations
Shipping is assessed according to the format, weight, fragility, value and destination of each object. A tracking service and transport cover will be selected where available and appropriate. We identify the proposed courier, shipping price and expected delivery arrangements before the customer is asked to pay. We do not currently publish a flat international delivery tariff.
If special packing or third-party transport costs are needed, these are described and included in the final written quote. Published item prices are in EUR; the complete order total is confirmed in EUR before payment.
Packing and handling
Photographs, manuscripts, prints, ephemera and books are individually protected to avoid unnecessary bending, abrasion and moisture damage. Original archives or historic albums are not dismantled merely for shipment.
Delivery and international restrictions
We communicate dispatch and delivery estimates before purchase. If a particular destination or item requires an export permit or cannot be sent safely or lawfully, we may decline the order before a contract is concluded. For deliveries outside the EU, import duties and charges may apply; they will be explained when reasonably foreseeable and relevant to the buyer’s destination. Mandatory consumer delivery rights remain unaffected.
Secure card payments by link
We can accept secure card payments through Stripe payment links after confirming the item, shipping and final quotation in writing. Automatic checkout on this website is not yet available. We never request a card number or security code by email.
Alternative payment arrangements
Depending on the buyer's location and the transaction, Swish (Sweden), PayPal, Revolut and bank transfer may be arranged on request. These options are not automatic website checkout methods. Availability, any applicable charges and exact payment instructions are confirmed in writing before payment. Never send funds using unverified payment details.
Returns and cancellation
Consumers purchasing at a distance normally benefit from a 14-day right of withdrawal, separate from rights regarding defective goods. The return shipping cost is generally borne by the consumer if disclosed in advance, except where mandatory law provides otherwise.
Our return address is Ten Bells Auction House, attn Emanuele Pisu, Kustroddaregatan 2, Box 685, 414 52 Göteborg, Sweden, unless confirmed otherwise for a particular transaction. See the full Terms & Conditions and Cancel a Purchase.
Cancelling an order and returning goods
Private consumers purchasing at a distance generally have a statutory 14-day right of withdrawal, subject to applicable exceptions. The period normally runs from the day after receipt of the goods. To cancel an eligible purchase, send an unambiguous written notice to enquire@thetenbellshouse.com identifying your name, order or invoice reference and the item concerned. You do not have to explain your decision or use a form.
After notifying us, goods should normally be returned within 14 days. Pack original books, photographs and archives carefully. Unless a different address is confirmed, returns should be sent to Ten Bells Auction House, attn Emanuele Pisu, Kustroddaregatan 2, Box 685, 414 52 Göteborg, Sweden.
Eligible refunds are handled in accordance with applicable law, including the standard outward delivery cost where required. The buyer normally bears the direct cost of returning goods when informed in advance. We may await receipt of the goods or evidence of return before refunding, and applicable rules on diminished value may apply. Rights relating to faulty or misdescribed goods are separate and remain unaffected. See our Terms & Conditions for full details.
Questions before ordering
Please send the catalogue reference, proposed destination and any concerns about packing to enquire@thetenbellshouse.com or use the contact form.