Cancel a Purchase
Notify us if you wish to exercise your statutory right to withdraw from an eligible online purchase.
Your right to withdraw
Private consumers who buy goods at a distance generally have 14 days starting the day after receipt to withdraw without giving a reason, subject to applicable statutory exceptions. You can always send an unambiguous statement to enquire@thetenbellshouse.com. You do not need to use this form or explain why you are withdrawing.
For direct website purchases, the form below is intended to send an electronic cancellation notice and an acknowledgement by email. The form will only work once its secure email receipt service has been activated and tested. Until then, use the email address above.
Online withdrawal request
Returns and refunds
Notify us within the applicable withdrawal period. Goods should normally be returned within 14 days after notification, with careful packing appropriate to historic material. Return address: Ten Bells Auction House, attn Emanuele Pisu, Kustroddaregatan 2, Box 685, 414 52 Göteborg, Sweden, unless a different address is confirmed for the particular order.
We refund eligible amounts according to the law, including the lowest-cost standard outward delivery option offered. The buyer normally pays return postage when disclosed before purchase. We may lawfully await the goods or evidence of return before reimbursing, and deduct diminished value caused by handling beyond what was needed to inspect them. See the Terms & Conditions.
Other ways to notify us
Email: enquire@thetenbellshouse.com. You may use a different clear written statement identifying your contract; using the online form is optional.